Policies
Terms & Conditions
Last updated 10 November 2026
These terms apply when you use this website or place an order with Restro The Tikka, also listed as The New Tikka and Tikka. By placing an order, you agree to them.
About us
Restro The Tikka, IIT PremBazar Gate, IIT Main Rd, Prembazar, Kharagpur, West Bengal 721306. FSSAI Lic. No. 12822014000036.
Placing an order
- Your order is confirmed when its status changes to Received your order.
- We may decline an order, for example if a dish has sold out or the address is outside our delivery area. The reason appears on your tracking page.
- Please give your correct name, phone number and address.
- Your order code opens your tracking page, so share it only with people you trust.
Menu, prices and photos
- Prices are in Indian rupees. The menu and prices can change at any time. The price that applies is the one shown at checkout when you order.
- Any delivery fee and tax are shown at checkout before you confirm.
- Some photos are representative stock images, listed on our Photograph credits page. The look and portion of your order may vary.
Payment
You can pay online with Pay Now, processed securely by Razorpay, or choose Pay with COD and pay in cash when the food reaches you. Your card, UPI or bank details are entered only in Razorpay’s own payment window and never reach us.
Delivery, cancellations and refunds
These are covered by our Shipping & Delivery Policy, Refund & Cancellation Policy and Refund Policy.
Food, allergies and dietary needs
- Green marks identify vegetarian dishes, and dishes containing egg carry a separate label.
- Vegetarian and non-vegetarian dishes may be prepared in the same kitchen.
- We cannot guarantee that any dish is free from a particular allergen. If you have an allergy, call +91 85360 25358 before you order.
- Food is best eaten soon after it arrives. We are not responsible for food that is stored badly after delivery.
Using this website
Please do not place false orders, interfere with the website or misuse another person’s details. We may refuse orders from anyone who does.
Our content
The name, logo, text and original photographs on this website belong to us or to the people who licensed them to us. Please do not copy them without permission.
Other services
This website links to or uses services such as Google Maps, WhatsApp and OpenStreetMap. Their own terms apply when you use them.
Liability
As far as the law allows, our total liability for an order is limited to the amount you paid for that order, and we are not responsible for delays or failures caused by events outside our reasonable control. Nothing in these terms removes your rights under Indian consumer law.
Changes to these terms
We may update these terms and will change the date at the top of this page when we do. The version in force when you place an order applies to that order.
Governing law
These terms are governed by the laws of India. Any dispute is subject to the courts with jurisdiction over Kharagpur, West Bengal.
Questions and grievances
Contact Sankar Haldar (Customer care and grievances) on +91 85360 25358 or WhatsApp. If it is about an order, please quote your order code.
You can also write to or visit us at Restro The Tikka, IIT PremBazar Gate, IIT Main Rd, Prembazar, Kharagpur, West Bengal 721306. More ways to reach us are on the Contact Us page.