Question 1

Where do you deliver?

Accepted Answer

The kitchen sits at IIT PremBazar Gate and delivers across Prembazar and the IIT campus. Order right here on the site — if you attach your location at checkout and the pin is outside the delivery range, the page tells you before you place the order, not after.

Question 2

What are your hours?

Accepted Answer

The site’s open/closed notice follows the kitchen’s weekly hours, holidays and any pause set by the kitchen. The full day-by-day table is in Find Us. You can browse while the kitchen is closed, but checkout waits until it reopens.

Question 3

Do you have vegetarian options?

Accepted Answer

Yes — including vegetarian biryani, dosas, uttapam, starters, paneer curries and more. Choose “Veg” on the menu to see the vegetarian dishes in any section. Green marks identify vegetarian dishes; dishes containing egg carry a separate label.

Question 4

How long does delivery take?

Accepted Answer

Checkout shows an estimate before you place the order, and the tracking page counts it down live once the kitchen starts. Attaching your location helps the estimate account for delivery distance. Biryani cooks on dum in batches, so at peak hours order a little before you are hungry.

Question 5

Can you cater a hall function or a department event?

Accepted Answer

Yes. Use the bulk order form on the home page with the headcount, date and delivery point, and the kitchen comes back with a per-head number. Give it at least two days for anything over fifty plates.

Question 6

How do I pay?

Accepted Answer

Your choice at checkout. Pay Now takes UPI, card or netbanking securely through Razorpay, or choose Pay with COD and pay in cash when the food reaches you. The exact amount is on your order’s tracking page.

Question 7

Is there parking?

Accepted Answer

There is no dedicated car park — the restaurant is at PremBazar Gate on IIT Main Road. A two-wheeler or a cycle is the easier thing to leave.

Question 8

Can I eat at the restaurant, or book a table?

Accepted Answer

You can sit and eat here: the room at IIT PremBazar Gate has marble-top tables and a long bench. You can order for dine-in or delivery on this site, but it cannot book a table, and the hours it shows are delivery hours. Call the kitchen before you come, especially with a group.

Status on your tracking page	Can you cancel?	What you pay
Order placed	Yes	Nothing
Received your order	Yes	Nothing
Processing your order	Only if the kitchen agrees, because cooking has started	Nothing if the kitchen agrees. Otherwise, the order total
Out for delivery	No	The order total
Delivered	No. If something was wrong, see our Refund Policy	The order total

Refund & Cancellation Policy

How to cancel

What you can cancel, and when

If we cancel or decline your order

Refunds after a cancellation

Refusing an order at the door

Bulk and event orders

Questions and grievances