Refund Policy

When you can get a refund

• A dish you paid for was wrong or missing.
• Food was spoiled or not fit to eat when it arrived.
• You paid for an order that we could not then deliver.
• You paid more than the total shown on your tracking page, or the same UPI payment went through twice.

When a refund does not apply

• You changed your mind after cooking started. See our Refund & Cancellation Policy.
• The dish was made as described, but it was not to your taste.
• We could not deliver because the address was wrong or we could not reach you.
• Delivery took longer than the estimate, but the order did arrive.
• The problem was reported after the time limits below.

How to ask for a refund

• For a problem with the food, tell us within 2 hours of delivery. Please keep the food and send a photo if you can.
• For a payment problem, tell us within 7 days and share the UPI reference number.

Call +91 85360 25358 or message us on WhatsApp and quote your order code.

What happens next

We check your order and tell you what we can do. Depending on the problem, we will replace the dish or refund it. If the whole order failed, we refund the whole order, including any delivery fee you paid.

How the money reaches you

• If you paid online with Pay Now, we refund to the same card, UPI or bank account through Razorpay.
• If you paid in cash, we refund in cash at the restaurant or by UPI, whichever you prefer.
• Approved refunds are paid within 5 to 7 working days. Your bank may take a little longer to show it.
• You get back what you actually paid.

Questions and grievances

Contact Sankar Haldar (Customer care and grievances) on +91 85360 25358 or WhatsApp. If it is about an order, please quote your order code.

You can also write to or visit us at Restro The Tikka, IIT PremBazar Gate, IIT Main Rd, Prembazar, Kharagpur, West Bengal 721306. More ways to reach us are on the Contact Us page.