Policies
Shipping & Delivery Policy
Last updated 10 November 2026
Restro The Tikka delivers freshly cooked food from its kitchen at IIT PremBazar Gate, Kharagpur. We do not send orders by courier or outside our local delivery area.
Where we deliver
We deliver across Prembazar & IIT Campus.
Not sure whether we reach you? Call us on +91 85360 25358 before you order.
When we deliver
Delivery hours: Every day, 1:00 PM – 10:00 PM.
The kitchen can also close for a holiday or pause orders. The website shows this, and checkout waits until we reopen.
Delivery charges
| Charge | Current amount |
|---|---|
| Minimum order for delivery | ₹99 |
| Delivery fee | ₹20 |
| Free delivery | Orders of ₹499 or more |
| Dine-in | No delivery fee |
The exact charges for your order appear at checkout before you confirm it. Free delivery is worked out on the food value after any coupon discount.
How long delivery takes
Most orders take about 60 minutes: around 25 minutes to cook and 35 minutes to reach you. Checkout shows an estimate for your order, and attaching your location makes it more accurate.
Estimates are not guarantees. Rain, traffic, campus rules and busy periods can add time. If your order is running late, call us for an update.
Tracking your order
Every order gets a code starting with TNT-. Enter it on Track Order to follow your order through Order placed, Received your order, Processing your order, Out for delivery and Delivered. The tracking page also shows the exact amount to pay.
Your address and phone
- Give the full delivery address, including the landmark, building and room.
- Keep your phone reachable. The kitchen calls the number you give if anything needs checking.
- Where a hall or gate does not allow entry, we may ask you to meet us at the gate.
- If we cannot deliver because the address is wrong or we cannot reach you, the order may be cancelled.
Dine-in
Choose Dine-in when you start your order to eat with us at IIT PremBazar Gate, IIT Main Rd, Prembazar, Kharagpur, West Bengal 721306. There is no delivery fee. Add your table number at checkout if you know it.
Payment
Choose Pay Now to pay online through Razorpay, or Pay with COD to pay in cash when the food reaches you.
Questions and grievances
Contact Sankar Haldar (Customer care and grievances) on +91 85360 25358 or WhatsApp. If it is about an order, please quote your order code.
You can also write to or visit us at Restro The Tikka, IIT PremBazar Gate, IIT Main Rd, Prembazar, Kharagpur, West Bengal 721306. More ways to reach us are on the Contact Us page.