Privacy Policy

What we collect

• Order details: your name, phone number, delivery address, any note you add, the dishes you order and how you chose to pay.
• Your location, only if you choose to share it at checkout. We use it to work out distance, delivery time and any distance charge.
• Technical details such as your IP address, which we use to protect the website from abuse.

Card, UPI and bank details for Pay Now are entered directly with Razorpay and never reach us. We receive only a payment reference and its status.

How we use it

• To cook and deliver your order and to call you if anything needs checking.
• To show your order on its tracking page.
• To keep the records we need for accounts, disputes and legal duties.
• To keep the website secure.

We do not use your details for advertising.

What is stored on your device

• Your cart, so it is still there when you come back.
• The codes of your last few orders, kept for up to 14 days, so you can find your tracking page again.

These stay in your browser and you can clear them at any time. We do not use advertising or analytics cookies. A sign-in cookie is used only for restaurant staff using the admin panel.

Who can see your information

• Restaurant staff who handle your order.
• The companies that host this website and its data.
• Razorpay, which processes Pay Now payments under its own privacy policy.
• Map providers. The delivery map loads from OpenStreetMap, and Google Maps loads only if you open the map on our home page. They can see your IP address when this happens.
• WhatsApp, if you choose to message us there or send a bulk order enquiry. Your message then falls under WhatsApp’s own privacy policy.
• Government or law enforcement authorities, when the law requires it.

How long we keep it

We keep order records for as long as we need them for accounts, disputes and legal duties.

Security

The website uses HTTPS, and only restaurant staff with an account can open the admin panel. No website can be perfectly secure, so please keep your order code private.

Your rights

You can ask us what information we hold about you and ask us to correct or delete it, in line with India’s Digital Personal Data Protection Act, 2023. To do this, call +91 85360 25358 from the number you ordered with. We may need to keep some records where the law requires it.

You can always refuse to share your location and still place an order by typing your address.

Children

If you are under 18, please ask a parent or guardian before giving us your personal information.

Changes to this policy

We may update this policy and will change the date at the top of this page when we do.

Questions and grievances

Contact Sankar Haldar (Customer care and grievances) on +91 85360 25358 or WhatsApp. If it is about an order, please quote your order code.

You can also write to or visit us at Restro The Tikka, IIT PremBazar Gate, IIT Main Rd, Prembazar, Kharagpur, West Bengal 721306. More ways to reach us are on the Contact Us page.